Legal, but legible.
Plain-English policies. The bold sentence in each section is the short version.
1 · Terms of Service
Short version: order stuff, approve your proof, be cool, and we'll make you the loudest thing you own.
1.1 Agreement. By using jonesinapparel.com (the "Site") or placing an order, you agree to these Terms. If you don't agree, don't use the Site. These Terms are a binding agreement between you and Jonesin Apparel Co. LLC ("Jonesin," "we," "us"), Salt Lake City, Utah.
1.2 Eligibility. You must be 18+ (or 13+ with parent/guardian consent and supervision) to place orders. Parents are responsible for minors' use.
1.3 Orders & acceptance. Your order is an offer; we accept it when we email confirmation. We may refuse or cancel any order (pricing errors, suspected fraud, prohibited artwork, inventory issues) with a full refund of amounts paid.
1.4 Pricing & payment. Prices are in USD and may change without notice; the price at checkout controls. Bulk discounts (10% at 12+, 20% at 48+, 30% at 144+ per line item) apply automatically. Sales tax is collected where required. Payment is processed by our payment provider; we never store full card numbers.
1.5 Proofs — custom orders. Every custom order receives a free digital proof by email. Nothing prints until you approve the proof. After approval, the design, spelling, colors and placement are locked and are your responsibility. Production time (5–7 business days) starts at approval, not at order.
1.6 Product accuracy. Garment colors vary by dye lot and screen; embroidery and DTF reproduce colors as closely as commercially practical. Mockup illustrations on the Site are illustrative, not photographic.
1.7 Conduct. You agree not to misuse the Site: no scraping, interference, reverse engineering, false orders, or infringing uploads (see Section 7).
1.8 Changes. We may update these Terms; the "Effective" date above changes when we do. Continued use after changes is acceptance. Material changes to Drop Club terms are emailed 30 days ahead.
1.2 Eligibility. You must be 18+ (or 13+ with parent/guardian consent and supervision) to place orders. Parents are responsible for minors' use.
1.3 Orders & acceptance. Your order is an offer; we accept it when we email confirmation. We may refuse or cancel any order (pricing errors, suspected fraud, prohibited artwork, inventory issues) with a full refund of amounts paid.
1.4 Pricing & payment. Prices are in USD and may change without notice; the price at checkout controls. Bulk discounts (10% at 12+, 20% at 48+, 30% at 144+ per line item) apply automatically. Sales tax is collected where required. Payment is processed by our payment provider; we never store full card numbers.
1.5 Proofs — custom orders. Every custom order receives a free digital proof by email. Nothing prints until you approve the proof. After approval, the design, spelling, colors and placement are locked and are your responsibility. Production time (5–7 business days) starts at approval, not at order.
1.6 Product accuracy. Garment colors vary by dye lot and screen; embroidery and DTF reproduce colors as closely as commercially practical. Mockup illustrations on the Site are illustrative, not photographic.
1.7 Conduct. You agree not to misuse the Site: no scraping, interference, reverse engineering, false orders, or infringing uploads (see Section 7).
1.8 Changes. We may update these Terms; the "Effective" date above changes when we do. Continued use after changes is acceptance. Material changes to Drop Club terms are emailed 30 days ahead.
2 · Privacy Policy
Short version: we collect what we need to make and ship your stuff, we never sell it, and you can ask for it or ask us to delete it anytime.
2.1 What we collect. (a) What you give us: name, email, phone, shipping address, size/style profiles (including family members' first names and sizes you enter for Drop Club boxes), uploaded artwork, messages. (b) What's collected automatically: device/browser info, IP address, pages viewed, and cookies/pixels for analytics and advertising (Google, Meta, TikTok). (c) Payment data goes directly to our payment processor — we see only the last four digits and card brand.
2.2 How we use it. To make, proof and ship orders; run Drop Club subscriptions; administer promotions and prize fulfillment; send transactional email/SMS; send marketing you've opted into (unsubscribe in one click, always); improve the Site; prevent fraud; comply with law.
2.3 Sharing. We share only with service providers (payment, shipping carriers, email/SMS platform, analytics), with authorities when legally required, and in a business transfer. We do not sell or rent personal information. Ever.
2.4 Kids' sizes ≠ kids' data. Size profiles for children are entered and controlled by the adult account holder. We do not knowingly collect personal information directly from children under 13. If we learn we have, we delete it.
2.5 Your rights. Email hey@jonesinapparel.com to access, correct, export or delete your data, or to opt out of targeted advertising. We honor applicable state privacy rights (including Utah UCPA) and respond within 30 days.
2.6 Retention & security. Order records are kept as long as required for tax and warranty purposes; artwork files are kept so you can reorder (ask us to purge them anytime). Data is encrypted in transit; access is limited to staff who need it.
2.7 Cookies. Essential cookies run the cart; optional analytics/ad cookies can be declined via the cookie banner or your browser. The Site honors Global Privacy Control signals.
2.2 How we use it. To make, proof and ship orders; run Drop Club subscriptions; administer promotions and prize fulfillment; send transactional email/SMS; send marketing you've opted into (unsubscribe in one click, always); improve the Site; prevent fraud; comply with law.
2.3 Sharing. We share only with service providers (payment, shipping carriers, email/SMS platform, analytics), with authorities when legally required, and in a business transfer. We do not sell or rent personal information. Ever.
2.4 Kids' sizes ≠ kids' data. Size profiles for children are entered and controlled by the adult account holder. We do not knowingly collect personal information directly from children under 13. If we learn we have, we delete it.
2.5 Your rights. Email hey@jonesinapparel.com to access, correct, export or delete your data, or to opt out of targeted advertising. We honor applicable state privacy rights (including Utah UCPA) and respond within 30 days.
2.6 Retention & security. Order records are kept as long as required for tax and warranty purposes; artwork files are kept so you can reorder (ask us to purge them anytime). Data is encrypted in transit; access is limited to staff who need it.
2.7 Cookies. Essential cookies run the cart; optional analytics/ad cookies can be declined via the cookie banner or your browser. The Site honors Global Privacy Control signals.
3 · Returns & Refunds
Short version: blanks come back within 30 days, customs are yours forever — unless we messed up, and then we fix it fast and free.
3.1 Blank (undecorated) items. Returnable within 30 days of delivery, unworn, unwashed, tags on, for refund or exchange. Return shipping is on you unless the item arrived wrong or damaged.
3.2 Custom items. Made just for you, so they're final sale — except: if the product is misprinted, defective, materially different from your approved proof, or arrives damaged, notify us within 14 days with photos and we will remake it free (our default), or refund it, at your choice. We pay all shipping on our mistakes.
3.3 Drop Club boxes. Wrong size shipped against your profile? We exchange free. Don't love a design? That's the mystery — but tell us; we track it. Damaged or missing items: replaced free within 14 days of delivery.
3.4 Mystery add-ons. Final sale (they're $3–$15 surprises), replaced free if damaged.
3.5 How. Email hey@jonesinapparel.com with your order number (JZ-XXXX). Refunds go to the original payment method within 5–10 business days of our receipt/approval.
3.2 Custom items. Made just for you, so they're final sale — except: if the product is misprinted, defective, materially different from your approved proof, or arrives damaged, notify us within 14 days with photos and we will remake it free (our default), or refund it, at your choice. We pay all shipping on our mistakes.
3.3 Drop Club boxes. Wrong size shipped against your profile? We exchange free. Don't love a design? That's the mystery — but tell us; we track it. Damaged or missing items: replaced free within 14 days of delivery.
3.4 Mystery add-ons. Final sale (they're $3–$15 surprises), replaced free if damaged.
3.5 How. Email hey@jonesinapparel.com with your order number (JZ-XXXX). Refunds go to the original payment method within 5–10 business days of our receipt/approval.
4 · Shipping Policy
Short version: US-wide, tracked, free over $75, and Drop Club boxes ship the first week of every month.
4.1 Where. All 50 US states and US territories. (International: not yet — email us and we'll tell you when.) Local pickup at the Salt Lake City shop is free — we'll email when it's ready.
4.2 Cost & speed. $6.95 flat; free on orders $75+. Blank items ship in 1–2 business days; custom items ship 5–7 business days after proof approval; Drop Club boxes ship the first week of each month. Transit is typically 2–5 business days, tracked.
4.3 Risk & address errors. Risk of loss passes to you on carrier delivery. Carrier-confirmed lost packages are replaced free. Packages returned for a bad address you entered reship at your cost — double-check the apartment number, hero.
4.4 Delays. Rush available on request before ordering. We're not liable for carrier delays, weather, or acts of nature, but we'll always chase a stuck package with you.
4.2 Cost & speed. $6.95 flat; free on orders $75+. Blank items ship in 1–2 business days; custom items ship 5–7 business days after proof approval; Drop Club boxes ship the first week of each month. Transit is typically 2–5 business days, tracked.
4.3 Risk & address errors. Risk of loss passes to you on carrier delivery. Carrier-confirmed lost packages are replaced free. Packages returned for a bad address you entered reship at your cost — double-check the apartment number, hero.
4.4 Delays. Rush available on request before ordering. We're not liable for carrier delays, weather, or acts of nature, but we'll always chase a stuck package with you.
5 · Drop Club Subscription Terms
Short version: billed the 25th, ships the 1st week, skip or cancel anytime in one click, no hostage-taking.
5.1 The deal. Three tiers — The Fix $30/mo, The Habit $60/mo, The Full Jones $120/mo — each delivering that month's one-time-only designs on garments matched to the size/style profiles you set (including family-member profiles and "chaos mode" randomization if enabled).
5.2 Billing. Your card is charged on the 25th for the following month's box. Boxes ship the first week of the month. By subscribing you authorize recurring charges until you cancel.
5.3 Skip, pause, cancel. Skip any month or cancel anytime from the link in any email or your account page — effective immediately for any month not yet billed. No fees, no phone-tree, no guilt. Skipped months keep your member status.
5.4 Price changes. 30 days' email notice before any tier price change; you can cancel before it takes effect.
5.5 Contents. Boxes are curated surprises; specific items, colorways and bonus contents vary by month, tier and profile and are not exchangeable except as in Section 3.3. Retail value of contents always meets or exceeds the tier price.
5.2 Billing. Your card is charged on the 25th for the following month's box. Boxes ship the first week of the month. By subscribing you authorize recurring charges until you cancel.
5.3 Skip, pause, cancel. Skip any month or cancel anytime from the link in any email or your account page — effective immediately for any month not yet billed. No fees, no phone-tree, no guilt. Skipped months keep your member status.
5.4 Price changes. 30 days' email notice before any tier price change; you can cancel before it takes effect.
5.5 Contents. Boxes are curated surprises; specific items, colorways and bonus contents vary by month, tier and profile and are not exchangeable except as in Section 3.3. Retail value of contents always meets or exceeds the tier price.
7 · Artwork & Intellectual Property
Short version: your art stays yours, our art stays ours, and don't upload things you don't own.
7.1 Your uploads. You keep all rights to artwork you upload. You grant us a limited license to reproduce it solely to proof, produce and fulfill your order (and reorders you request), and to photograph the finished product for our portfolio/social — opt out of the portfolio use at checkout or by email.
7.2 Your promise. You represent you own or have permission for everything you upload. No trademarks, logos, characters, or celebrity likenesses you don't have rights to; no hate symbols, harassment, or illegal content. We may refuse any artwork at our discretion (we'll refund you). You'll indemnify us for claims arising from artwork you supplied.
7.3 Design services. When our designers create art for you (from $42), you own the final files on full payment. We keep the right to show the work in our portfolio unless you opt out. Working files remain ours unless purchased.
7.4 Our IP. The Jonesin name, wordmark, "J✦" roundel, the tagline "Made for the ones who want more.", drop designs, site design and content are our property. Drop designs are licensed for personal wear, not for reproduction or resale as prints. Don't copy them; we notice, and we're litigious for a fun brand.
7.5 DMCA. Rights holders may send takedown notices to hey@jonesinapparel.com (subject: DMCA). We respond within 10 business days and terminate repeat infringers.
7.2 Your promise. You represent you own or have permission for everything you upload. No trademarks, logos, characters, or celebrity likenesses you don't have rights to; no hate symbols, harassment, or illegal content. We may refuse any artwork at our discretion (we'll refund you). You'll indemnify us for claims arising from artwork you supplied.
7.3 Design services. When our designers create art for you (from $42), you own the final files on full payment. We keep the right to show the work in our portfolio unless you opt out. Working files remain ours unless purchased.
7.4 Our IP. The Jonesin name, wordmark, "J✦" roundel, the tagline "Made for the ones who want more.", drop designs, site design and content are our property. Drop designs are licensed for personal wear, not for reproduction or resale as prints. Don't copy them; we notice, and we're litigious for a fun brand.
7.5 DMCA. Rights holders may send takedown notices to hey@jonesinapparel.com (subject: DMCA). We respond within 10 business days and terminate repeat infringers.
8 · Accessibility Statement
We build to WCAG 2.1 AA: keyboard navigation, visible focus, screen-reader labels, reduced-motion support, and contrast-checked colors — and we audit each new page. Find something hard to use? Email hey@jonesinapparel.com (subject: Accessibility) or call (801) 555-0134 and we'll fix it and offer the content in an alternate format in the meantime. Ordering by phone is always available at no extra cost.
9 · Disclaimers, Liability & Governing Law
9.1 Disclaimer. The Site and products are provided "as is." To the fullest extent permitted by law we disclaim implied warranties (merchantability, fitness for a particular purpose, non-infringement), except the express remake/refund promises in Section 3, which we stand behind loudly.
9.2 Limitation of liability. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. We're not liable for indirect, incidental, or consequential damages. Some states don't allow these limits; where they don't, they don't apply to you.
9.3 Disputes. We'd rather fix it than fight — contact us first and give us 30 days. Unresolved disputes are governed by Utah law and resolved in the state or federal courts of Salt Lake County, Utah (or small claims court, or individual binding arbitration if both parties agree). Class-action waiver: disputes are individual only, where enforceable.
9.4 Severability & contact. If any clause is unenforceable, the rest stands. Questions about any policy: hey@jonesinapparel.com · (801) 555-0134 · 1234 S Press Ave Suite 200, Salt Lake City, UT 84101.
9.2 Limitation of liability. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. We're not liable for indirect, incidental, or consequential damages. Some states don't allow these limits; where they don't, they don't apply to you.
9.3 Disputes. We'd rather fix it than fight — contact us first and give us 30 days. Unresolved disputes are governed by Utah law and resolved in the state or federal courts of Salt Lake County, Utah (or small claims court, or individual binding arbitration if both parties agree). Class-action waiver: disputes are individual only, where enforceable.
9.4 Severability & contact. If any clause is unenforceable, the rest stands. Questions about any policy: hey@jonesinapparel.com · (801) 555-0134 · 1234 S Press Ave Suite 200, Salt Lake City, UT 84101.